FG asks airlines to refund passengers’ airfare if the flight is delayed for 2 hours
Sirika says his ministry has started sanctioning some airlines that default on consumer rights.
The Federal Government has asked airline operators in the country to refund the full cost of travel tickets
to passengers whenever their flight is delayed for two hours.
The Minister of Aviation, Hadi Sirika made this known on Thursday, July 8, 2021, at the weekly State House Briefing
in Aso Villa, Abuja.
The minister charges aviation passengers to demand their rights whenever airlines are trampling upon it, his ministry has started sanctioning some airlines who default on consumer rights
He also said, “On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail.
He Further said, they should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal,
two free calls, SMS, email and transport to-and-fro airport.”
Sirika, however, concludes by urging passengers not to be unruly at airports.
By Taiyelolu A